This report analyzes the performance measurement processes adopted by five large “livability” programs throughout the United States. It compares and contrasts these programs by examining existing research in performance measurement methods. The “best practices” of the examined performance measurement methods for each program are explored and analyzed with respect to their key characteristics. The report entails an appropriately comprehensive literature review of the current research on performance measurement methods from the perspective of various stakeholders including the public and government agencies. Additionally, the results of this literature review are used to examine the actual performance measures of the target programs from the perspective of different stakeholders. The goal of the report is to determine what did and did not work in these programs and their measurement methods, while making recommendations based on the results of the analysis for potential future programs.
PETER J. HAAS, PhD
Dr. Haas is currently the Education Director at the Mineta Transportation Institute at San Jose State University. He is also a member of the faculty of the Master of Public Administration (MPA) program in the Department of Political Science. He earned his doctorate in the field of Public Policy and Public Administration from the Department of Political Science at the University of North Carolina at Chapel Hill in 1985 and has also taught at the University of North Carolina, East Carolina University, and Virginia Tech. He is the author of many publications, including a co-authored textbook on policy analysis and program evaluation, Policy Research: Concepts and Cases. As Education Director for the Mineta Transportation Institute, he administrates a statewide program that prepares transportation professionals for upper-level management and executives positions throughout the transportation industry.
Lisa Fabish has been a transportation management consultant, working across multiple modes, including transit, aviation, and high-speed rail. Previously, she consulted for more than a decade to commercial, not-for-profit, and government clients across multiple sectors, including energy, technology, financial services, health, security, telecommunications, agricultural products, automotive, and education. Her work has spanned a broad range of functions, including strategy, organization, financial management, risk management, mega-project management, and operations. Ms. Fabish earned degrees from Yale University (Master in Business Administration), Tufts University (Bachelor of Arts in Sociology), and San Jose State University (Master of Science in Transportation Management).