This study provides the first comprehensive performance analysis of FCX by evaluating performance metrics and standards according to SamTrans’ Service Plan of 2013 and SamTrans’ Express Bus Feasibility Study of 2018, as well as analyzing service quality from a passenger perspective. The SamTrans Operations Planning department provided data for the following metrics: ridership, boardings per vehicle revenue hour, farebox recovery, cost per passenger, and subsidy per boarding. Once the appropriate metrics and standards were set by SamTrans, they were compared against the actual data for the period of August 2019 to February 2020, FCX’s first seven months of operation. To determine service quality from a passenger perspective, this study used public responses gathered from the FCX Rider Survey conducted by the SamTrans Marketing Department from September through December 2019.
Michelle Louie is a transit service planner in bus operations planning at the San Mateo County Transit District (SamTrans). Her transportation interests include equitable transit access, transportation demand management (TDM), and diversity and inclusion in transportation planning. Prior to SamTrans, she worked in TDM within the private and public sectors to help others optimize their multi-modal travel options. Michelle received her MS in Transportation Management from the Mineta Transportation Institute in June 2020 and has a BA in Urban Studies and Planning from the University of California, San Diego.